Customer Information

CONDITIONS OF USE

TERMS
Please take some time to consider these terms and conditions. These apply to the use of The Fairy GardenTM website and by visiting this website and/or placing an order customers agree to the terms and conditions that follow. The Fairy GardenTM will endeavour to ensure the accuracy of information contained within the website but will not be held liable for inaccuracies. We reserve the right to change or withdraw, temporarily or permanently, this website, or part thereof, including pricing and/or products and services without notice. It is the customer’s responsibility to check for changes that may affect them. We shall not be liable to you or any third party for any loss incurred from such.

COPYRIGHT
The Fairy Garden Hahndorf and Fairies in Your Garden are registered businesses and hold trademarks and copyright to all content on this website. All images, logo’s, illustrations and text are subject to trademark, copyright and intellectual property rights. The images and photos on this website are intended to be used only for non-commercial use by any users of the site. No part of the website may be reproduced for personal gain or benefit.

FAIRY PRODUCTS
All of our clay Fairy Garden items are handmade on location at The Fairy Garden Hahndorf in Hahndorf, also many of our toadstools and mushrooms. We endeavour to provide a consistency of quality and style, using South Australian clay and the hand making process there will be natural variations in the texture and colour from fairy to fairy and batch to batch. Also with hand painting of mushrooms there will be variations from piece to piece. Our hope is that this is a positive characteristic of our lovely fairies and only adds to their precious nature. As the products are all handmade availability can vary from on the shelf and available straight away, to 6-8 weeks. Please contact us directly to confirm availability and wait times. Thank you for your patience.

Our clay products are designed to be placed in the garden and/or inside the home. They are hollow and can be placed on a stake to secure them, concreted in place or alternatively glued with an exterior silicone or similar. They love to be outside but do not like to sit in a pond with their feet wet. (Raise them on a stone or tile.) The thing they fear the most is a blinkered wiper snipper or lawn mower!

AVAILABILITY
We are very happy to make to order any fairies unavailable at the time of your order. Please order with plenty of time so as not to be disappointed. Please contact us via email to make arrangements or by phone to note which fairies may be available immediately. We will always aim to fill your order as quickly and fully as possible.

PRIVACY NOTICE
Maintaining the privacy of all of our customers is very important to us and something that we wish to guarantee you. All information collected through this website or via phone contact will be kept strictly confidential and will not be reused, disclosed, loaned or sold. All information collected will be held with care and only be used to further your order or product information requests at your consent. Please feel free to email us if you have any questions regarding this.

SHIPPING & RETURNS
The Fairy Garden Hahndorf uses a combination of registered Australia Post & Courier delivery.

CONTACT SHOP FOR POSTAGE CHARGES
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If your location is a rural South Australian location - Outback, POA. The Fairy GardenTM will endeavour to get your goods to you in the safest & fastest possible time. Once payment for your order has cleared your goods will be carefully packaged and sent. All packages will be thoughtfully packed with an abundance of space, stuffing & fairy dust, suspending your goods in order to ensure the safe arrival of your fairies. This can create a large but not necessarily heavy package.
Local & interstate Australia Post packages leave on a Monday & couriered packages on Wednesday. A package will be considered for courier service when its large size and weight make Australia Post unsuitable or upon request.

PayPal can take up to 48hours to clear, direct debit 24+. If receipt numbers are forwarded to us, this can help us with tracking your orders progress. An email will be forwarded to you notifying you that your package has been sent. The Fairy GardenTM will not be liable to you or any third party for any loss suffered due to loss or late delivery of any order. All packages are registered and as such customers can make claims direct with Australia Post if goods received are damaged or tampered with. Please check package and contents thoroughly before the courier person leaves your home or discarding any part of the packaging. Take directly to your local Australia Post with all packaging if any damage has occurred.

RETURNS AND REFUNDS
All goods will be thoroughly checked before being packed and sent, however, we are happy to exchange, within 7 days of receipt of goods, any legitimately faulty product purchased from The Fairy Garden Hahndorf

Clay Fairy Garden items are handmade on location at The Fairy Garden Ha in Hahndorf. We endeavour to provide consistency of both quality and style, however due to the nature of natural South Australian clay and the hand making process, there will be slight variations in the texture and colour from fairy to fairy. Individual pieces may display unique markings, swirling, or impressions (Vicki’s nose flattening technique) resulting from the hand making process. These are not integral to structure and will not shorten the life of your fairy. The fired clay is indeed very hardy and will withstand as much as any ceramic plant pot.

Please mail returns to The Fairy Garden, PO Box 734, Hahndorf, SA, 5245. Once we receive the product we will send a replacement. If we are out of stock you will get a credit for the cost of the product against future purchases. We cannot offer any refund in the form of Cash, Cheque or Credit to your credit card. We offer store credit on your account to be used in future transactions.

By accessing and/or using the The Fairy GardenTM Website, you indicate your acceptance of these terms and conditions. If you do not accept these terms and conditions, you must stop using the Website immediately.

Thank you very much for visiting our website, we trust your visit has been enjoyable!

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